Customer Success Engineer (East Coast or Central)

Endor Labs • Boston, MA

115d

About The Position

As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle. You will serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges. Additionally, you will customize our security solutions to fit into sophisticated customer environments, occasionally developing bespoke solutions to meet unique needs, leveraging your strong background in software engineering. You will act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful. You will forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises, and collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements. You will champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance, and lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally.

Requirements

• Strong background in software engineering with 4-10 years of experience.
• Deep understanding of programming languages, application security, and DevOps practices.
• Demonstrated experience in developing custom technical solutions.
• Experience in customer-facing roles with a proven ability to handle project-based work effectively.
• Exceptional communication skills, capable of breaking down complex technical topics.
• Proactive and anticipatory approach to problem-solving.

Responsibilities

• Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle.
• Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge.
• Customize our security solutions to fit into sophisticated customer environments.
• Develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering.
• Act promptly when technical issues emerge, applying advanced troubleshooting skills.
• Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises.
• Collaborate closely with our engineering teams, translating customer feedback into tangible product improvements.
• Champion the adoption of robust security practices.
• Lead and manage technical integration projects, making strategic decisions and providing technical guidance.

Benefits

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance.
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees