Customer Success Engineer - Database (2nd Shift)

DigitalOcean•Boston, MA

12h•Remote

About The Position

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Customer Success Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts. As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure. In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

Requirements

2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
Understanding of database fundamentals including backups, replication, indexing, and performance tuning
Strong troubleshooting skills across application, database, and infrastructure layers
Customer-first mindset with a passion for solving technical problems and delivering great support experiences
Effective communication skills with the ability to explain technical concepts clearly
Ability to work both independently and collaboratively in a fast-paced environment

Nice To Haves

Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

Responsibilities

Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
on complex escalations, contributing to root cause analysis and resolution
Analyze customer architectures to identify improvement opportunities and recommend best practices
Participate in incident response and on-call rotations to support critical customer issues
Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
Advocate for customer feedback to influence product improvements and platform enhancements
Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Benefits

We prioritize career development.
At DO, you’ll do the best work of your career.
You will work with some of the smartest and most interesting people in the industry.
We are a high-performance organization that will always challenge you to think big.
Our organizational development team will provide you with resources to ensure you keep growing.
We provide employees with reimbursement for relevant conferences, training, and education.
All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being.
Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few.
While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees.
The salary range for this position is based on market data, relevant years of experience, and skills.
You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.
We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.