Canary Technologies-posted 3 months ago
$95,000 - $105,000/Yr
Full-time
San Francisco, CA
101-250 employees
Publishing Industries

We're seeking a proactive and driven Customer Success Enablement Manager to join our growing team. In this role, you'll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale. As an Enablement Manager, you'll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization. Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.

  • Design, deliver, and manage onboarding programs that ramp new CS team members quickly.
  • Create and run workshops, product demos, and skills training to improve CS effectiveness.
  • Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve.
  • Build and maintain playbooks, best practice guides, enablement videos, and internal documentation.
  • Partner with CS leadership to create scalable resources that improve team performance.
  • Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide.
  • Own new hire/team tooling and best practices, ensuring smooth access, documentation, and training.
  • Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc).
  • Measure the impact of enablement programs and continuously refine based on feedback and data.
  • Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value.
  • Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date.
  • Champion knowledge-sharing and foster a culture of continuous learning within the CS org.
  • 2-4+ years in Customer Success, Enablement, or a similar role.
  • Proven experience building training, playbooks, or enablement content for customer-facing teams.
  • Strong presentation and communication skills; able to engage and inspire teams.
  • Excellent facilitation and workshop leadership skills.
  • Strong project management skills with the ability to prioritize and execute effectively.
  • Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring).
  • Highly organized, analytical, and comfortable in a fast-paced startup environment.
  • A collaborative, proactive mindset with a passion for helping others succeed. Self-starter who thrives in a dynamic, often ambiguous environment.
  • Canary Days: Company-wide days off each month to ensure there is at least one extended weekend or day off.
  • Self Improvement Club: Monthly meetings to share personal goals with a budget for purchases that help achieve these goals.
  • Professional Development Chats: Budget to drive cross-functional professional development conversations across the organization.
  • Travel Reimbursement: Stipend for team members to visit offices across New York, San Francisco, or Dallas.
  • Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with.
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