3E-posted 4 days ago
$65,000 - $75,000/Yr
Full-time • Mid Level
Canton, OH
251-500 employees

As a Customer Success Enablement Manager, you’ll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, you’ll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value. This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAP’s EH&S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success. This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events. Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth. If you're ready to build something meaningful and see the results of your work every day, we’d love to hear from you.

  • Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams.
  • Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.
  • Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.
  • Align enablement with go-to-market strategies, product launches, and business priorities.
  • Lead internal and external training (live sessions, eLearning, certifications, webinars).
  • Serve as a customer advocate, using training as a tool for adoption and engagement.
  • Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful.
  • Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth.
  • Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement.
  • Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.
  • Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights.
  • Lead collaborative learning forums to share best practices across global teams.
  • 5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services.
  • Strong understanding of CS and AM workflows, with focus on retention and adoption.
  • Experience designing scalable enablement programs with measurable impact.
  • Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot).
  • Excellent communication, facilitation, and cross-functional collaboration skills.
  • Strong analytical mindset, you use data to tell stories and improve outcomes.
  • Open to Travel 10-20%
  • Familiarity with SAP’s EH&S module or product stewardship workflows.
  • Experience with AI-driven learning or digital adoption platforms.
  • Knowledge of 3E or similar compliance/product stewardship tools.
  • Comfort designing content for global, multilingual audiences.
  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Generous PTO accrual and paid parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
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