Customer Success Director

Anaplan • New York, NY

39d

About The Position

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
AMER Portfolio Leader - Customer Success Director
Anaplan is a category-defining enterprise planning platform trusted by the world’s most sophisticated organizations to drive financial, operational, and strategic decision-making. Backed by Thoma Bravo, one of the leading software-focused private equity firms, Anaplan operates with pace, intensity, and a relentless focus on operational excellence and measurable performance.
As we scale into our next phase of growth, we are evolving our GTM post-sales coverage model to sharpen segmentation, increase execution rigor, and protect recurring revenue. Historically, accounts were managed in blended portfolios. As the business has grown, it is clear that differentiated customer segments require tailored motion, inspection cadence, and leadership focus.
To support this evolution, we are creating a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This is a strategic investment in renewal discipline, operational command, and risk transparency for FY27 and beyond.
This is a highly visible role at the center of Anaplan’s post-sales GTM engine, ideal for a proven post-sales GTM leader looking to operate in a fast-paced, high-performance environment, launch a new GTM motion, and make a significant impact on the business and the model itself.
The individual must be an operator at heart; gritty, action-oriented, and relentless about getting things done all with an obsession of customer outcomes and value realized.

Requirements

• Customer Success Mastery: Expert in renewal management, value realization, executive engagement, and proactive risk mitigation in complex SaaS environments
• Post-Sales GTM Leadership: Proven front-line leader with a track record of building high-performance teams, driving accountability, and operating with inspection rigor
• Growth & Ownership Mindset: High motor, grit, and resilience. Operates with urgency and intensity. Takes full ownership of outcomes and fosters a performance-driven culture
• Operational Systems Thinking: Builds playbooks, inspection cadences, and early warning systems to maintain command of the customer base
• Strategic Cross-Functional Influence: Partners effectively with Sales leadership and cross-functional teams to drive unified GTM execution and protect recurring revenue
• Business & Use Case Acumen: Connects enterprise planning use cases to measurable business outcomes
• Platform Fluency: Functional understanding of the SaaS delivery model and enterprise platform dynamics
• 12+ years in SaaS or enterprise software
• Significant post-sales leadership experience with a proven record of driving best-in-class retention
• Experience in high-performance, private equity-backed environments with a bias for execution and measurable outcomes
• Demonstrated success partnering with Sales leadership to drive aligned GTM execution

Responsibilities

• Establish operational command across four portfolios through disciplined segmentation and structured governance
• Build and institutionalize rigorous renewal inspection models with early warning indicators and mitigation plans
• Drive forecast accuracy and eliminate renewal surprises
• Partner closely with Sales leadership to align account strategy, commercial execution, and risk mitigation
• Elevate post-sales execution via performance management, accountability frameworks, and systems-based rigor
• Shape and refine a differentiated portfolio motion, with the opportunity to influence the evolving coverage model

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed