Customer Success Director - Rockerbox
About The Position
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com. As a Customer Success Director - Rockerbox, you will be the primary strategic partner for a portfolio of high value enterprise customers. This is a high impact individual contributor role in a fast evolving environment, focused on delivering measurable outcomes, ensuring adoption of our unified measurement platform, and driving revenue retention and expansion within your accounts. You will work cross functionally with Product, Engineering, Sales, and Support to ensure our customers achieve maximum value from Rockerbox from onboarding through long term partnership. This role requires strong ownership, comfort navigating ambiguity, and the ability to balance long term strategy with urgent customer needs.
Requirements
- 6+ years in Customer Success, Consulting, or Strategic Account Management with enterprise level scope
- Proven experience managing large, complex accounts with measurable business outcomes
- Ability to translate technical concepts into clear, compelling narratives for marketing and executive audiences
- Collaborative communicator who builds strong relationships across varied stakeholders
- Demonstrated ability to operate with high autonomy, make decisions in ambiguity, and drive outcomes without heavy oversight
- Experience leading executive conversations and aligning multiple teams around shared goals
- Comfort balancing long term strategic planning with urgent, high visibility customer needs
Nice To Haves
- Strong data literacy and experience with marketing analytics and media performance optimization a plus
Responsibilities
- Serve as the trusted advisor and day to day lead for a portfolio of ICP >$100K ACV enterprise customers
- Develop strategic customer success plans that align Rockerbox capabilities with customer objectives and maturity
- Drive adoption of platform features including MTA, testing, MMM, and data warehousing
- Deliver proactive guidance and frameworks to help customers leverage Rockerbox for decisioning
- Own revenue outcomes across your book of business in coordination with the Client Partner team
- Identify and close expansion opportunities in partnership with Client Partner team
- Mitigate churn risk through early detection, structured action plans, and executive engagement
- Partner with Implementation to ensure accurate and timely onboarding
- Establish clear success criteria and ensure customers achieve measurable business value milestones
- Navigate shifting priorities and evolving customer needs while maintaining forward momentum
- Lead recurring customer calls that highlight impact, risk, and future opportunities
- Collaborate closely with Product to represent customer needs and influence product direction
- Take ownership of complex customer escalations, coordinating cross functional teams to drive resolution while maintaining executive trust
- Create customer facing materials and internal enablement that elevate the discipline of Customer Success at Rockerbox
- Identify systemic friction and proactively improve internal workflows, playbooks, and cross functional alignment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
