Customer Success Director (Gig Economy Vertical)

First Advantage • Atlanta, GA

89d • $90,000 - $110,000

About The Position

As a Customer Success Director at First Advantage, you’ll be responsible for the satisfaction, retention, and growth of key clients within the fast-moving Gig Economy space. You’ll develop and nurture strong relationships while expanding our footprint through a consultative, tech-forward approach. This strategic role requires a deep understanding of customer needs, the ability to navigate complex operational and technical environments, and close collaboration with both internal and external stakeholders. Success in this role means becoming a trusted advisor—ensuring customers receive measurable value while driving the adoption of First Advantage solutions across their enterprise.

Requirements

• 7+ years of Customer Success (or Account Management) experience supporting enterprise level customers
• Demonstrated success in managing customer relationships highly dependent on technical integrations (APIs) and complex compliance environments
• Ability to effectively communicate with senior level decision makers and successfully handle objections
• Familiarity with APIs and partnership platform (ATS, HRIS) integrations
• Strong program management, presentation, and negotiation skills
• Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients
• Prior experience in Gig economy or Trust & Safety roles preferred
• 4-year degree strongly preferred

Responsibilities

• Become an expert in the gig economy industry and utilize your subject matter expertise to focus on technology-driven solutions and risk mitigation for customers
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
• Champion Trust & Safety by presenting secure, compliant, and scalable solutions for customers in the fast-moving gig economy
• Navigate complex issues, both technical and non-technical including API troubleshooting, data security, and compliance concerns
• Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs and platform onboarding workflows
• Map client business requirements to First Advantage’s technology capabilities, identifying gaps, omissions, and process optimizations
• Champion successful customer outcomes and innovate ways to improve our service delivery and deliver to trust & safety standards
• Develop strategic account plans to grow customer revenue and achieve world-class customer satisfaction, with a focus on scalable technology adoption

Benefits

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
• Access to new tech and growth opportunities, and leaders who want to see you succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees