Customer Service Coordinator

Milliken and Company

About The Position

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn. POSITION TITLE Customer Success Coordinator

Requirements

High proficiency with Microsoft Excel, Word, and Outlook
Self-Motivated
Ability to engage in various customer portal/systems and learn new systems quickly.
Strong problem-solving skills

Nice To Haves

Working knowledge of SAP preferred

Responsibilities

Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
Serve as Level 1 contact for complaint resolution and pro-active communication. Ensure customer communication is proactive and in accordance with world class customer service expectations.
Coordinate customer service activities to align with business, supply chain and manufacturing needs.
Coordinate and communicate customer service process needs with business planners.
Troubleshooting and problem resolution for internal and external needs.
Set up and maintain Customer files in SAP.
Set up SAP with customer parameters for orders/shipments/invoicing.
Collaborate with sales and marketing.

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