Customer Success Coordinator (Customer Service) - Remote | ASIA

Scalesource

1d • Remote

About The Position

At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies.
Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support.
We look for people who want stability, growth, and a place where their work actually matters.
We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

Requirements

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
• Personal computer and reliable internet connection
• Ability to handle calls during your shift

Nice To Haves

• Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed