Customer Success Coordinator

Sekisui House US•Vancouver, WA

1d•$55,000 - $70,000

About The Position

The Customer Success Coordinator serves as a point of contact for homebuyers throughout the construction and completion of their new home. This position is an expert on every home build project, helps keep the project on track, and will communicate with each assigned homebuyer, providing progress updates, timelines, and other helpful information on a consistent basis specified by the manager. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics.

Requirements

Completion of high school education
Minimum of 2 years of customer service experience
Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking
Must be able to traverse sites in adverse weather
Reliable vehicle to drive from site to site
Valid Driver's License with a safe driving record
Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and web-based software (e.g. social media)
Ability to learn new software and programs quickly
Excellent communication skills, both verbal and written, in the English language
Strong follow-up skills
Ability to work independently as well as in a group setting
Adapt to a fast-paced, ever-changing environment

Nice To Haves

Real estate and/or new home construction experience preferred
Experience with programs Smartsheet and Sales Simplicity preferred
Customer Relationship Management (CRM) database experience preferred (i.e. Hubspot, Salesforce)
Potential remote work after mandatory in-office training, decided by manager
Demonstrated customer-focus and solution-orientation, talent for engaging and building trust quickly with all personality types

Responsibilities

Act as the secondary contact for homebuyers throughout the construction and closing process, working closely with the community team including construction, sales, warranty, and design centers to ensure a seamless experience
Travel to communities to capture photos of active builds for homes under contract to buyers
Maintain weekly onsite presence across assigned committees, including providing neighborhood condition reports
Facilitate and review pre-closure survey feedback, post close check-ins, and one year follow-ups
Provide real time triage and ticket responses from homebuyers under contract and either answer questions or direct to the appropriate party. Clearly communicate corporate processes and policies to customers and set expectations accordingly.
Utilize lead management software (CRM) and other CX tools to provide homebuyers with relevant weekly updates on the status of their build.
Maintain close relationships with community sales consultants and field teams through regular contact, weekly status meetings and participate in ongoing training
Be an expert and enthusiastic brand ambassador for all things Holt Homes

Benefits

Competitive Compensation
Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Financial Future: Access a 401(k) retirement savings plan.
Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
Exclusive Perks & Discounts Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
Pet Insurance: Enjoy discounted group pet insurance rates.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume