Customer Success Coordinator (Compliance) Entry level
About The Position
The Customer Success Coordinator supports the compliance and inspection reporting process by managing customer communications, maintaining accurate records, and ensuring timely submission of inspection documentation through required compliance channels. This role is customer-facing, detail-oriented, and central to delivering reliable service while meeting regulatory and industry standards. This is an excellent entry-level opportunity for someone looking to build a career in customer success, compliance operations, or account coordination. Individuals who demonstrate strong communication skills, accuracy, and initiative will have clear advancement potential.
Requirements
- High School Diploma or equivalent required
- Previous customer service or administrative experience preferred (office, call center, or client-facing roles)
- Proficiency with Microsoft Office, particularly Excel
- Familiarity with Salesforce or other CRM systems preferred but not required
- Strong written and verbal communication skills
- High attention to detail and strong organizational abilities
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Backgrounds in healthcare administration, patient accounts, compliance support, or administrative coordination are highly transferable and encouraged
Responsibilities
- Send inspection reports and related compliance documentation to customers accurately and on schedule
- Upload, organize, and maintain inspection records within third-party compliance portals
- Communicate with compliance departments and external partners to ensure successful report submission and processing
- Serve as a point of contact for customer questions, status updates, and routine requests; escalate complex issues as needed
- Coordinate with internal teams and municipal departments to gather required documentation and information
- Maintain compliance and customer records within Salesforce, including data entry, updates, and record accuracy
- Perform high-volume data entry and document uploads while maintaining strict attention to detail
- Support continuous improvement of compliance workflows and data management processes
- Assist with onboarding new customer accounts by creating profiles, entering and validating customer data, and ensuring records are properly set up in Salesforce
- Process contact change requests and ensure all customer information remains accurate and up to date
Benefits
- Career Development: Clear pathway for growth into a Customer Success Coordinator role and beyond
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
