Customer Success Coordinator - Claims (On-Site in Pelham, AL)

Gabriella White, LLC • Pelham, AL

57d • Onsite

About The Position

If you thrive on solving problems, supporting customers, and making things right, this role is for you. As a Customer Success Coordinator - Claims, you will be the connection point between customers, sales teams, and operations to ensure claims are handled quickly, accurately, and with care. You'll help turn challenging situations into positive experiences while representing the quality and integrity our brands are known for. Who We Are Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values: Dedication - Enthusiasm - Synergy - Integrity - Goal-Oriented - Nimble, or simply put DESIGN. As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We're always looking for talented people to join our team and grow together.

Requirements

• 1-2 years of customer service experience, preferably in claims, returns, or related functions
• Strong written and verbal communication skills that build trust and rapport
• Sharp attention to detail and the ability to stay organized in a fast-paced setting
• Confidence in using Microsoft Outlook, Excel, and Word; ERP experience a plus
• A knack for balancing independence with teamwork, knowing when to take initiative and when to collaborate
• Problem-solving skills and sound judgment when handling customer issues
• Professionalism, punctuality, and a genuine commitment to providing exceptional service
• Enthusiasm for continuous learning and staying current on products, systems, and processes

Responsibilities

• Respond to warranty and claim inquiries with accuracy, empathy, and timeliness
• Process claims, credits, and transactions in the ERP system with precision
• Collaborate with Quality Assurance and OS&D teams to resolve shipping or manufacturing issues
• Keep customers and sales representatives informed with professional, solution-driven communication
• Track claim activity and maintain organized, accurate records and spreadsheets
• Review and correct acknowledgments to ensure all information is complete and correct
• Provide documentation for accounting and support accurate credit processing
• Support team success by assisting peers and training new hires as needed

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) with match after 12 months
• Employee Assistance Program and Chaplain Services for emotional and mental well-being
• Paid benefit time off, including sick, vacation, parental, and holidays
• Generous discounts on our exceptional products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 251-500 employees