Kipsu-posted 3 months ago
Minneapolis, MN
11-50 employees
Telecommunications

At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, work order ticketing, data-driven performance metrics, and sentiment analysis. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

  • Plan & run training programs: Own a quarterly calendar of webinars, live trainings, and office hours for hotel users; manage invites, hosting, follow-ups, and recordings.
  • Create compelling content: Produce short videos, product walk-throughs, one-pagers, email tips, and in-app how-tos that are clear, visual, and hospitality-friendly.
  • Lifecycle & adoption campaigns: Build and execute scaled communications (email/in-app) to accelerate onboarding, promote key features, and reactivate dormant users.
  • Knowledge base stewardship: Keep help articles current; identify gaps from ticket trends and launch content to reduce 'how do I…?' cases.
  • Measure & optimize: Track attendance, Open and CTRs, Link clicks, Flow Completions, feature adoption, and time-to-first-value; run A/B tests; iterate based on results.
  • Insights to the business: Package learnings and adoption dashboards for CS leaders; surface friction points and customer quotes to Product for roadmap consideration.
  • Tooling & operations: Maintain lists/segments, build simple reports/dashboards, and keep assets organized and tagged for reuse by Account Managers and Support.
  • Partner enablement: Equip Account Managers with slide templates, talk tracks, and 'mini-plays' they can run at scale across their hotel portfolios.
  • Proactively identify opportunities for improvement and take the initiative to implement solutions without explicit direction; demonstrate a high level of self-motivation and ownership of tasks.
  • Operate with schedule flexibility (beyond 9-5) to support global hotel teams, including periodic early/late sessions and limited weekend go-lives.
  • 1-3 years in B2B SaaS marketing, communications, or customer enablement experience.
  • Strong project management chops (content calendars, campaign timelines, sequencing, and organization) and comfort juggling multiple initiatives.
  • Confident communicator: clear, empathetic, and comfortable presenting content or training sessions to diverse audiences.
  • Hands-on with marketing tools (email platforms, CMS, internal comms channels, basic design tools). Experience with Salesforce and Appcues is a plus.
  • Data-driven mindset: comfortable reading campaign reports, engagement dashboards, and acting on performance trends.
  • Excellent content creation and communication skills; crisp and polished writing, professional presentations, and reusable templates.
  • Clear, concise messaging and ability to translate complex ideas into plain-language content and actionable next steps.
  • Problem-solving & resourcefulness to turn a high volume of information into structured, engaging campaigns that drive adoption and understanding.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K with a company match
  • Unlimited/responsible vacation time
  • Life insurance
  • Flex spending account
  • Commuter benefits
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