Corporate Traveler - Customer Success Consultant - New York City or Boston
About The Position
The Customer Success Consultant (CSC) plays a key role in supporting customer retention and income growth across a shared portfolio of Corporate Traveler customers. Operating within a non-dedicated customer success coverage model, the Customer Success Consultant (CSC) provides proactive and reactive support to improve customer engagement, mitigate risk, and drive long-term value realization. The Customer Success Consultant (CSC) works closely with Sales, Operations, Travel Managers, and Customer Success leadership to support customers with lower engagement, emerging risk, or additional consultation needs. This role acts as a flexible extension of the broader Customer Success organization, ensuring customers remain supported and positioned for continued success with Corporate Traveler.
Requirements
- Experience in customer success, account management, consulting, or a similar customer-facing role
- Strong customer facing communication and consultative skills
- Ability to manage multiple priorities in a shared-coverage environment
- Proactive, data-informed problem solver comfortable navigating ambiguity
- Collaborative working style with strong organization, attention to detail, and follow through
- Comfortable working in a structured environment focused on retention and growth outcomes
Responsibilities
- Lead tailored customer business reviews, focusing on engagement, risk identification, and program maturity
- Partner with Customer Success and Operations to manage customer risk, retention, and escalations
- Support adoption and value realization of Corporate Traveler services, identifying opportunities to strengthen relationships and expand customer value
- Coordinate cross-functionally with Sales, Finance, Operations, and Customer Success to support customer outcomes
- Maintain accurate customer records, engagement tracking, and reporting using Salesforce and internal systems
- Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
- Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
- Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
- Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds
Benefits
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
