Customer Success Consultant

Southern Glazer's•Miramar, FL

21d

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. Overview The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.

Requirements

High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
Must be proficient in Microsoft Office, including Outlook, Word, and Excel
Accurate data-entry skills
Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
On occasion, must be flexible to adjust shift schedule to accommodate business needs
Must be at least 21 years of age

Responsibilities

Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers’ needs and expectations
Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
Responsible for complex problem-solving with a positive and professional demeanor
Ensure timely and accurate output of all work
Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
Must be flexible and able to work any hours that the call center is open. Shifts may change. May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
Perform other work-related duties and special projects as assigned