Customer Success Consultant (SME)
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About The Position
Drive sales and customer retention of our Pure and Mendeley Data software products through providing functional knowledge of the product to customers and end-users. Elsevier’s Pure and Mendeley Data products are leading SaaS solutions for managing research information and research data at universities and other research organizations. Consult with existing customers and new customers on how to apply Pure & Mendeley Data to their relevant use cases. Guide customers in their setup of business processes around their use of Pure and Mendeley Data. Develop and execute customer retention strategies and achievement of quarterly and annual renewal targets in assigned territory. Negotiate and close contracts for new sales and renewals, and assist the implementation manager in the transition to Pure and Mendeley Data products. Lead customer retention engagements with existing customers and work with account managers to negotiate renewal agreements. Channel feedback to the product organization for continued product enhancements relevant to the region. Maintain knowledge of the advancements in the research information/data management space and the competing software providers. Perform other duties as needed.
