Europe Remote

Mento•New York, NY

6h•Remote

About The Position

Mento is seeking senior leaders in customer success/experience roles with experience in technology companies or tech-adjacent environments. The ideal candidate values learning, growth, and community, and is passionate about developing and coaching people in their field. As a Mento coach, you will establish 1:1 partnerships with members to help them define and track goals, enhance leadership skills, improve communication, problem-solve workplace issues, and achieve happiness, fulfillment, and engagement in their careers and beyond. All Mento coaches are required to complete an ICF-certified coach training program to learn Mento’s coaching methodology before working with members. This immersive training is designed to foster growth as a coach, master the Mento Coaching Methodology, and provide access to proprietary tools. Successful graduates earn Continuing Coach Education Units. This opportunity is for those ready to elevate their coaching skills, deepen their impact, and join a groundbreaking coaching team.

Requirements

A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
A leader with relevant experience coaching individuals
Someone who wants to turn their people leadership skills into meaningful coaching skills
Passionate about helping people advance in the workplace to build fulfilling careers and lives
A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable
Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach
Comfortable working in a constantly-changing startup environment
Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months
Capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change
Able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members

Nice To Haves

Coaching certification

Responsibilities

Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
Participating in ongoing training sessions to improve coaching abilities and skills
Communicating with members via your Mento email or via chat in the Mento App in between sessions
Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
Acting with kindness, respect, and empathy as an ambassador of the Mento community