Customer Success Associate

About the position

Winnow is seeking a motivated and entrepreneurial individual to join our North American Operations team. This role is instrumental in managing and growing North America’s client portfolio, leading exciting implementation projects with key clients across different locations. The Operations team is responsible for onboarding and implementing our technology across new customers, ensuring ongoing success once the system is operational. The goal is to achieve successful pilots with early clients, enabling them to deploy our technology on a national and international scale. The role requires travel across the region, including international trips to client sites.

Responsibilities

• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Understand clients’ current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)
• Support our front line tech and customer support team with clients’ enquiries where required

Requirements

• Degree educated
• Work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
• Intermediate level of Excel and working knowledge of Word and Powerpoint
• Excellent verbal and written communication skills in English
• Proven experience in challenging and questioning the status quo
• Results driven with a track record of delivering value added solutions
• Experience providing consistently first-class customer service
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data
• Strong organisational skills, including effective project management and scheduling
• Willingness to take initiative and help team members

Benefits

• Entry-level salary for Customer Success Associate: $50,000 per year, plus Customer Success Bonus
• 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
• Company stock options package
• 401k contributions
• Company part-funded health insurance and eye care allowance
• 2 Wellness hours per month plus a 44 USD gross monthly wellness allowance
• Eligible for Customer Success discretionary bonus scheme
• Employee Assistance Program - 24/7 helpline for your wellbeing
• Learning and development allowance of 370 USD annually
• Hybrid way of working - we’re all in the office on Tuesdays and Wednesdays
• Company provided snacks and coffee on office days
• Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
• Our own office space with a great working environment