Customer Success Associate

Baystate Interpreters • Gardner, MA

79d

About The Position

Baystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will play a key part in promoting and growing our suite of language services, which includes interpretation and translation services across a variety of sectors. Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we’d love to hear from you!

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 1+ years of experience in customer service, client support, or administrative roles preferred
• Strong communication skills, both written and verbal
• Highly organized with the ability to multitask and prioritize in a fast-paced environment
• Comfortable using Microsoft Office Suite and learning new software platforms

Responsibilities

• Serve as the primary contact for client inquiries via phone, email, or internal systems
• Coordinate technical support issues for interpreters and help resolve software or access problems
• Maintain accurate records of client and interpreter interactions in internal databases
• Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
• Collaborate with the operations team to improve overall service efficiency
• Respond promptly to client concerns and work to resolve issues in a timely and professional manner
• Gather and share client feedback to support service improvements and quality assurance efforts
• Assist in onboarding and training new clients as needed

Benefits

• Work in a collaborative and fast-paced environment
• Gain experience in the language services industry with opportunities for growth
• Be part of a team that values accuracy, efficiency, and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees