Customer Success Associate

Brellium • New York, NY

93d • $75,000 - $85,000

About The Position

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures. We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you’ll collaborate with Brellium’s Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.

Requirements

• Previously worked in a customer facing role, ideally at an early stage software startup
• Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great)
• Extreme sense of ownership

Nice To Haves

• Healthcare and/or software company experience
• Prior experience building a ticket management system
• Experience creating content and guides for customers

Responsibilities

• Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
• Efficiently manage, prioritize and resolve hundreds of support tickets each day
• Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials
• Collaborate with our engineering team to resolve platform issues

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 11 paid holidays each year
• Flexible PTO
• Training and professional development
• Hybrid Work Schedule (4 days in-office)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees