Nuuly Customer Success Associate (Full-Time, Temporary Sunday-Thursday; 6:00 AM - 2:00 PM EST)
About The Position
Nuuly is looking for Customer Success Associates that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by your supervisor. Expected hours for the role are Sun-Thurs, 6am-2pm EST. Hours are subject to change depending on the needs of the business.
Requirements
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
Responsibilities
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Benefits
- URBN offers comprehensive Perks & Benefits to employees.
- Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
