Customer Success Associate (AI Startup)

Tenor

7d•$75 - $90

About The Position

At Tenor, we’re on a mission to make every employee more effective using AI. We work with enterprise teams to help leaders practice difficult conversations in realistic, dynamic simulations. Our customers are the world’s biggest and best-known companies, and we wake up every day thinking about how we can make them successful with Tenor. We’re hiring a Customer Success Associate to help customers get value fast—and to help us build the foundations of a customer success function that scales. This is an early-career role with real mentorship, meaningful ownership, and a clear growth path into broader customer-facing work. You’ll be close to real customers and real product usage. You’ll learn how enterprise rollouts actually happen, how internal champions are built, and what makes adoption stick. You’ll help turn customer learnings into repeatable processes, better onboarding, and a smoother customer experience. This role is perfect if you’re early in your career and want to become the kind of customer success pro who can operate in ambiguity, build trust, and drive outcomes.

Requirements

Are organized, proactive, and calm in fast-moving environments
Communicate clearly and with warmth (written + verbal)
Like working with people and improving systems
Have 1–3 years in customer-facing roles (customer success, support, operations, training, program coordination, etc.)
Are excited about AI and excited by a product that changes how people learn and lead

Responsibilities

Help our customers be successful
Support onboarding and rollout preparation (materials, coordination, follow-ups)
Help customers understand best practices and drive early adoption
Track questions, risks, and action items so nothing falls through the cracks
Help standardize onboarding and lifecycle workflows
Create and maintain lightweight customer-facing resources (guides, templates, FAQs)
Turn repeat issues into better systems, not repeated heroics
Shadow customer calls and help with notes, next steps, and internal alignment
Surface product feedback and patterns from customers
Partner with Product and Sales to keep the customer journey tight