Customer Success Associate (Education - Client Services)- 1004

Lightcast • Moscow, ID

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About The Position

In this entry-level role within the Education – Client Services team, the Customer Success Associate plays a vital role in ensuring client satisfaction and success with the company’s products and services. The associate collaborates closely with education-focused clients to understand their needs, provide guidance and support, and contribute to delivering valuable labor market insights that support institutional and workforce outcomes.

Requirements

• Experience and/or training in customer success or customer service, preferably in a software, data, or services environment.

Nice To Haves

• Previous experience in customer service, account management, or client-facing roles is a plus.
• Familiarity with labor market insights, data analytics, SaaS products, or the education sector is advantageous.

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their objectives.
• Partner with cross-functional teams (sales, support, product) to ensure seamless communication and service delivery.
• Lead onboarding for new clients, providing product guidance and best practices.
• Proactively engage clients to identify challenges and deliver effective solutions.
• Monitor product usage to identify upsell and cross-sell opportunities.
• Analyze client data to provide actionable insights and recommendations.
• Conduct client training sessions, webinars, and workshops.
• Respond to inquiries, troubleshoot issues, and ensure timely resolution.
• Relay client feedback to product teams to support continuous improvement.
• Prepare and deliver performance reports demonstrating product value and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed