Customer Success Associate

Prodigy Education

8d

About The Position

Reporting to the Head of Partnerships, the Customer Success Manager (West) ensures district partners realize sustained value from Prodigy’s game-based learning solutions and remain engaged throughout the full partnership lifecycle. By driving strong adoption and educator engagement, your work directly strengthens partnership health and contributes to long-term growth.
You will co-own strategic accounts with Account Executives to support and deepen relationships with school district leaders across Prodigy’s partner districts. A key part of your role will be leading the onboarding experience for new district partners—ensuring a smooth launch, aligning on goals and success metrics, and equipping educators with the tools and training needed for strong early adoption.
Through tailored virtual professional development and ongoing enablement, you will empower educators to maximize product impact and drive meaningful academic and attitudinal outcomes for students. You will also monitor partnership health, identify gaps in onboarding and engagement, and proactively flag and support districts that may require additional support based on usage trends.
This role primarily supports partner districts in the Pacific and Mountain time zones. Work hours will be structured to accommodate Western district schedules, including occasional after-school training sessions. All team members are expected to overlap with Prodigy’s core collaboration hours of 10:30 am - 3 pm ET.

Requirements

• Required: 3+ years of experience as a 1st-8th grade classroom teacher who has actively used Prodigy in your classroom, with a deep understanding of how to drive student engagement and instructional impact through the platform.
• Experience working with school or district leaders, instructional coaches, or curriculum teams, with an understanding of how district-level decisions translate into classroom implementation.
• Experience in customer success, account management, instructional coaching, edtech, or education-facing roles where you supported adoption, implementation, or program impact.
• Strong facilitation and presentation skills, with experience leading professional development, workshops, or educator-facing sessions (virtual and/or in person).
• Comfortable using data to inform decisions—able to interpret usage trends, identify risks and opportunities, and translate insights into action plans.
• Highly organized and detail-oriented, with the ability to manage multiple district partnerships and priorities simultaneously.
• Experience collaborating cross-functionally (e.g., with sales, marketing, product, or research teams) to improve customer experience and outcomes.
• Proficient with CRM systems and data tools (e.g., Salesforce, HubSpot, Excel/Sheets) to track activity and monitor account health.
• Excellent written and verbal communication skills.
• Passionate about improving K-12 student outcomes and excited to support educators in implementing game-based learning with impact.
• Open to occasional U.S. travel for in-person district engagements and educator conferences.
• Willingness to travel to Toronto, Canada for occasional team and/or company events.

Nice To Haves

• A degree, diploma, or certification in Education, Business, or a related field; advanced education is considered an asset.
• Deep understanding of the K-12 education landscape in the United States, including district decision-making structures, funding considerations, and emerging instructional trends.
• Experience as a Customer Success Manager or in a similar account-facing role within the K-12 or edtech sector.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and comfort using systems to track engagement and account health.

Responsibilities

• Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals.
• Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption.
• Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement.
• Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value.
• Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies.
• Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience.
• Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC).
• Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed