Customer Success Associate

Clarify Health

79d • $67,500 - $79,500

About The Position

Clarify is looking for a Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment. This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast-paced and ever-changing environment.

Requirements

• Passion for Clarify’s mission and making a difference in healthcare.
• Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
• 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
• 1+ years of healthcare provider, payer, and/or life sciences experience.
• Strong project management skills, PMP certification a plus.
• Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
• Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
• High attention to detail and ability to produce high-quality outputs.
• Strong written and verbal communication skills.
• Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus.
• Ability to build strong relationships and foster teamwork with customers and internal team members.
• Willingness to contribute to building Clarify with energy and excitement.

Nice To Haves

• PMP certification
• Advanced Excel, SQL, and/or SAS skills

Responsibilities

• Help manage a portfolio of customers and relationships with each customer.
• Provide on-site and off-site assessments and consultative services.
• Help conduct business reviews and meetings with customers on an ongoing basis.
• Establish and develop strong, credible relationships with customers.
• Become a subject matter expert in the use of Clarify’s technologies.
• Facilitate training for customers on the use of Clarify’s products and solutions.
• Project manage pool of customers to ensure they are receiving value from their Clarify partnership.
• Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk.
• Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities.
• Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

Benefits

• Competitive compensation (base + bonus)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees