Customer Success Associate
The Magnet Group•Washington, MO
266d
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About The Position
The position involves building relationships with customers, identifying their needs, solving problems, and coordinating deals. The goal is to ensure that customers receive first-class care and service. Responsibilities include handling inbound client calls, facilitating quotes, responding to email requests, attending meetings, managing client claims, processing orders, updating order tracking, generating re-do orders, returning voicemails, entering sample requests, cross-training with peers, following up on order holds, and responding to website chat requests.
