Customer Success Associate On-site in Tampa, FL

Pgt Innovations • Tampa, FL

231d • $18 - $21 • Onsite

About The Position

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Customer Success Associate serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts, working to delight customers by resolving inquiries and ensuring satisfaction.

Requirements

• Must be able to work independently and have excellent time management and organizational skills.
• Must possess conflict management skills.
• Strong writing and reading comprehension skills required.
• General knowledge of PGTI products.
• General understanding of ERP and CSM systems.
• Requires proficiency in MS office and other systems that may be required.
• Experience in Business-to-Business customer support preferred.
• Requires good written and verbal communication skills to communicate with both internal and external customers.
• Requires some simple calculations.
• Must be able to recognize errors, inconsistencies, or missing data in source documents or in the entry systems.

Responsibilities

• Works to resolve customer inquiries with a focus on customer satisfaction.
• Discusses, interprets, and edits orders and quotes in the ERP Systems and CRM Systems.
• Prepares and sorts documents and identifies data to be entered.
• Completes quotes and delivers to customer within the response time frame.
• Communicates extensively through CRM Systems to other PGT departments and customers.
• Works closely with Product and Drawing Specialists for assistance with complex orders or quotes.
• Identifies and assesses customers' needs to achieve satisfaction.
• Provides accurate, valid, and complete information by using the right methods/tools.
• Meets personal and customer success associate's teams KPI's.
• Collaborates with teammates to ensure customer satisfaction.
• Initiates calls to distributors to resolve questions, inconsistencies, or missing information.
• Compiles, sorts, and verifies the accuracy of data to be entered.
• Ensures accuracy of orders including supplying missing or misstated information.
• Handles customer questions or challenges, provides appropriate solutions and alternatives.
• Confers with other departments within the company to resolve customer issues.
• Provides information to distributors, including verifying and extending pricing for orders.
• Solves problems or resolves inquiries for customers and co-workers.
• Resolves customer conflicts to resolution within assigned discretion.
• Makes effective decisions to meet the needs of the customer with little oversight.
• Provides support to external sales team.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed