Customer Success Associate Manager

The Information • New York, NY

3h

About The Position

The Information is seeking a Customer Success Associate Manager to support retention, renewal, and in-account growth across a large portfolio of corporate and enterprise customers. This role sits within the Enterprise Customer Success team and partners closely with Enterprise Sales to ensure renewals are proactive, usage is maximized, and expansion opportunities are identified well ahead of contract deadlines.

The ideal candidate is operationally strong, comfortable managing a high-volume book of business, and motivated by using data and customer engagement signals to unlock incremental revenue growth within existing accounts.

The Corporate & Enterprise Sales organization at The Information sits at the center of the company’s fastest growing revenue opportunities. As enterprise demand for trusted, in-depth technology intelligence continues to grow, this team works with some of the world’s most influential companies across technology, finance, consulting, and professional services. Joining this team means playing a direct role in shaping how The Information scales its enterprise business. This position offers meaningful ownership and a clear path to growth as the enterprise organization continues to expand.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Services in a B2B/SaaS environment preferred
• Experience managing a high volume of accounts simultaneously.
• Comfort owning renewal conversations and driving seat-based upsells.
• Strong organizational, communication, and cross-functional collaboration skills.
• Experience working with CRM systems (Salesforce preferred)

Responsibilities

• Own renewals for a portfolio of 300+ corporate and enterprise accounts, proactively managing renewal timelines, outreach, and execution well in advance of contract expiration.
• Monitor customer usage and engagement data to identify churn risk early, expansion signals, and seat-based upsell opportunities.
• Lead value-based renewal and upsell conversations focused on usage, outcomes, and ROI.
• Partner closely with Enterprise Sales owners to support multi-stakeholder expansions and cross-department growth opportunities.
• Maintain strong CRM hygiene and forecasting, ensuring renewal and upsell activity is accurately tracked in Salesforce.
• Serve as a primary customer contact for day-to-day needs related to access, subscriptions, and account health, escalating risks as needed.

Benefits

• Company-paid medical, dental, and vision coverage for employees and their dependents
• Medical coverage that includes fertility care and $0 copays for in-office mental health visits with in-network providers
• Paid parental leave to support and empower new parents
• Generous paid time off (PTO) that increases with tenure
• 401(k) plan with employer matching contributions
• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses
• Fitness and wellness stipend to encourage a healthy lifestyle
• Monthly cell phone reimbursement
• Company-sponsored lunches in the office every Monday
• Commuter benefits
• A supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees