Customer Success Associate for 101+
About The Position
101+, developed by BOND.AI, is the most comprehensive and advanced HealthSpan program. It analyzes more than 150+ biomarkers and over 500 additional data points to identify the root cause of aging (RCA), forecast future health risks, and deliver unique actionable insights coming from Empathy Engine. We combine cutting-edge research with digital experiences that help individuals live longer, healthier, and more fulfilling lives. Our design team is at the heart of shaping how people interact with our longevity products and brand. Are you a strong communicator with a people-first mindset? Do you enjoy guiding customers through new experiences and supporting them with clarity and empathy? We are seeking a Customer Success Associate with strong writing skills to join our growing 101+ team. This role is focused entirely on customer success and onboarding, ensuring customers have a premium, supportive, and high-quality experience from their first interaction with the 101+ program.
Requirements
- Strong verbal and written communication skills, with the ability to explain complex topics clearly and empathetically.
- Excellent interpersonal skills and a customer-first mindset.
- High level of empathy, professionalism, and attention to detail.
- Comfort working with digital tools, dashboards, and collaboration platforms.
- Interest in longevity, wellness, health, or technology-driven products.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Nice To Haves
- Experience in customer success, onboarding, client support, or account management.
- Background or education in health sciences, psychology, business, communications, or a related field.
- Prior experience working in healthtech, wellness, biotech, fintech, or startup environments.
- Familiarity with CRM tools, customer support platforms, or content management systems.
Responsibilities
- Serve as a friendly and trusted point of contact for new customers, ensuring a smooth and positive onboarding experience.
- Guide customers through product setup, account activation, and early usage.
- Answer customer questions clearly and professionally and help resolve basic issues or escalate when needed.
- Maintain empathetic, timely, and professional communication to build long-term trust and engagement.
- Track common questions and pain points to continuously improve the onboarding experience.
Benefits
- Competitive Salary & Retirement Benefit Match.
- 100% Employer covered health benefits plan.
- Inclusive and Diverse Workforce
- Dynamic & Innovative Work Environment
- Opportunities for professional development & growth
- Opportunity to be part of a mission driven longevity initiative.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
