Customer Success Architect

You&Co • San Francisco, CA

38d • Remote

About The Position

We are seeking a Customer Success Architect to join our team as the key technical and strategic advisor to our enterprise customers during the post-sales journey. This role is designed for a seasoned professional who excels at driving value realization, fostering adoption, and optimizing customer workflows. In addition to technical expertise, you will take on light project management responsibilities to ensure the successful delivery of solutions and alignment with customer goals.

Requirements

• Technical Expertise: Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.
• Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
• Professional Skills: Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders.
• Strong relationship-building skills, fostering trust and credibility with enterprise customers.
• Customer Success Acumen: Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry.
• Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
• Project Management Skills: Experience managing project timelines, deliverables, and cross-functional collaboration.
• Ability to balance competing priorities and ensure successful project outcomes.

Responsibilities

• Customer Onboarding: Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
• Value Realization: Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
• Product Training: Educate customer teams on product capabilities and best practices to ensure long-term success.
• Workshops: Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions.
• Solution Design: Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
• Technical Guidance: Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
• Project Management: Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
• Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
• Identify and mitigate risks to ensure successful implementation and adoption.
• Customer Advocacy: Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
• Ongoing Support: Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
• 12 weeks of paid parental leave in the US
• 401k program, 3% match - vested immediately!
• $500 work-from-home stipend to be used up to a year of your start date
• $1,200 per year Health & Wellness Allowance to support your personal goals
• The chance to collaborate with a team at the forefront of AI research
• Certain perks and benefits are limited to full-time employees only

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed