Customer Success Architect

Gravwell

116d • $120,000 - $210,000

About The Position

As a Customer Success Architect, you’ll be a technical advisor, a solutions engineer, and a strategic partner all in one. You’ll work with a tight-knit team to help Gravwell customers onboard, operationalize, and scale their deployments—from day one through maturity. You’ll translate complex goals into tailored architectures, automations, and data pipelines that deliver real value. Whether building one-off solutions, running enablement sessions, or acting as technical lead during enterprise rollouts, your job is to help our customers succeed—and love doing it.

Requirements

• 5+ years of experience in customer-facing roles like solutions architecture, pre-sales engineering, or professional services
• Strong technical foundation in cybersecurity, log analytics, infrastructure observability, or SIEM platforms
• Experience managing Linux servers in production environments
• Experience with Gravwell or other SIEM/data platforms (e.g., Splunk, Elastic, Sentinel, QRadar)
• Hands-on experience with Linux and scripting (e.g., Bash, Python)
• Familiarity with cloud platforms (AWS, GCP, Azure) and associated logging pipelines
• Demonstrated ability to design and document technical solutions that map to customer goals
• Exceptional communication skills—you can explain the 'why' behind the 'how' to both engineers and executives
• Passion for customer success and problem-solving; you treat success as a team sport

Nice To Haves

• Familiarity with detection engineering, alert schemas, automation tools, or OCSF
• Experience with the Go programming language or any other compiled systems language
• Previous consulting or professional services experience in a startup or high-growth environment
• Certifications like AWS Solutions Architect, CISSP, or GIAC (bonus points but not required)

Responsibilities

• Partner with customers and internal teams to design and deploy Gravwell-based solutions for security, observability, and IT use cases
• Lead onboarding and implementation engagements, ensuring timely delivery and knowledge transfer
• Translate customer needs into architecture diagrams, automation workflows, and configuration plans
• Develop reusable solutions, integrations, and content packs to accelerate adoption
• Act as a technical advocate during escalations, professional services, and proof-of-value engagements
• Deliver compelling demos and trainings tailored to technical and executive stakeholders
• Provide mentorship and guidance on Gravwell’s platform, query language, and best practices
• Collaborate closely with Product, Engineering, and Sales teams to align customer feedback and roadmap planning

Benefits

• Flexible remote work setup with a strong support culture
• Access to mission-critical projects and real-world security data
• Help build a better analytics experience

What This Job Offers

• Number of Employees: 11-50 employees