Customer Success and Strategy Specialist, Adobe Express and Adobe Firefly

Adobe • San Jose, CA

396d • $91,900 - $179,100

About The Position

The Customer Success and Strategy Specialist role at Adobe focuses on driving the adoption of Adobe Express and Firefly among enterprise customers. This position involves collaborating with clients to understand their content creation needs, demonstrating the value of Adobe's solutions, and developing strategies to enhance user engagement and productivity. The specialist will work closely with leadership at major companies to unlock the full potential of Adobe's innovative tools.

Requirements

• 5+ years of experience in a customer-facing role, ideally within the design/creative industry.
• Proven track record of implementing visual communication solutions for Enterprise brands.
• Deep understanding of challenges faced by enterprise visual communicators.
• Blend of customer success, business development, product evangelism, marketing, and design consulting skills.
• Exceptional presentation and storytelling skills.
• Proficiency in synthesizing complex business requirements into effective solutions using Adobe Express and Firefly.
• Strong relationship-building abilities.

Responsibilities

• Collaborate with Enterprise customers to understand their visual communication and content creation needs.
• Identify opportunities for Adobe Express and Firefly to streamline workflows and enhance creativity.
• Demonstrate the value proposition of Adobe solutions, showcasing integration with the Adobe ecosystem.
• Develop and deliver compelling product demos that resonate with customer needs.
• Partner with Customer Success Managers to develop targeted adoption strategies.
• Provide actionable insights from customer engagements to inform product roadmaps.

Benefits

• Competitive salary based on experience and location.
• Short-term incentives in the form of the Annual Incentive Plan (AIP).
• Potential eligibility for long-term incentives in the form of a new hire equity award.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed