Customer Success and Sales Support Specialist (MFG)

SCHAEFER PLASTICS NA LLC•Charlotte, NC

About The Position

At Schaefer Plastics, we are manufacturing industry-leading solutions and driving responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. We excel in injection molding, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement. We are looking for a highly organized, customer-focused Customer Success & Sales Support Specialist to join our team. This role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys balancing multiple priorities, and takes pride in supporting customers with accuracy, urgency, and professionalism. WHY THIS ROLE MATTERS This position plays a key role in the customer experience and overall success of our business. As a vital connection between our customers, sales team, and internal departments, you will help ensure orders move smoothly, communication stays clear, and customer needs are met with excellence from start to finish. If you are detail-oriented, proactive, and motivated by providing exceptional support, this is an opportunity to make a meaningful impact within a growing organization.

Requirements

3+ years of experience in customer service, sales support, account coordination, or a similar role within a manufacturing environment
Proficiency in Salesforce and Microsoft Office Suite, with strong Excel skills
Experience working in an ERP system; Microsoft Dynamics experience is a plus
Exceptional attention to detail and a high level of accuracy in order entry and documentation
Strong organizational and time-management skills with the ability to manage multiple priorities effectively
Professional written and verbal communication skills with a customer-first mindset
Ability to work both independently and collaboratively across departments
A proactive, solutions-oriented approach and strong sense of ownership

Nice To Haves

Experience managing customer artwork, custom orders, or product specifications is a plus

Responsibilities

Enter and process quotes, RFQs, sales orders, and work orders accurately in Microsoft Dynamics ERP
Serve as a primary support partner for key customer accounts, ensuring timely and professional communication
Support Regional Sales Managers with account coordination, customer updates, and day-to-day service needs
Upload invoices to customer portals and ensure required documentation is complete and accurate
Maintain and update inventory reports, order tracking logs, and account-specific spreadsheets
Coordinate cross-functionally with Sales, Manufacturing, Marketing, Shipping, and other internal teams to meet customer expectations
Review and support customer agreements, artwork approvals, delivery requirements, and order-related documentation
Monitor and report account activity related to receivables, credit requests, returns, and warranty claims
Identify potential issues proactively and work collaboratively to resolve them quickly and effectively
Help deliver a seamless customer experience from order entry through post-delivery follow-up

Benefits

A stable, well-established company with a strong reputation for quality and service
A collaborative team environment that values initiative, accountability, and continuous improvement
Opportunities for professional growth and career development
A chance to play an important role in supporting strategic customer relationships and business success

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