Customer Success and Implementation Manager - REMOTE

Jobgether

6h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success and Implementation Manager. In this role, you will lead and manage enterprise-scale SaaS deployments, ensuring clients successfully adopt and derive value from our privacy and AI-driven solutions. You will be pivotal in translating complex challenges into actionable solutions, directly impacting customer satisfaction and success metrics. This is a strategic position that combines technical expertise with project leadership, driving measurable outcomes from onboarding to ongoing client success.

Requirements

5+ years of experience in SaaS implementations or Customer Success management.
Strong technical expertise in SaaS architecture and troubleshooting configurations.
Familiarity with AI-enabled SaaS products and their business implications.
Ability to simplify complex regulatory concepts for clients.
Proven project management skills, with PMP or similar certification preferred.
Demonstrated alignment of project outcomes with customer value.
Strong change management skills for navigating priorities and stakeholder influence.
Excellent communication skills for engaging diverse audiences.
A self-starter who values continuous learning and accountability.

Responsibilities

Lead implementations by configuring and optimizing platform modules to align with client needs.
Project manage full implementations, ensuring milestones and acceptance criteria are met.
Guide clients in leveraging AI-powered features to enhance operational efficiency.
Consult strategically on translating privacy and risk requirements into practical solutions.
Facilitate cross-functional delivery by coordinating with various teams.
Conduct customer meetings to emphasize best practices and monitor progress.
Track customer engagement and usage metrics to proactively address potential issues.
Maintain project documentation and refine processes based on client feedback.
Collaborate on product roadmap by sharing customer insights.
Stay updated on industry standards and offerings.