Customer Success Analyst II
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About The Position
This position provides high level customer support for responding to customer product-related inquiries. This person represents the customer, their requirements and facilitates discussions with internal departments for delivery of timely solutions. Focuses on operational efficiency and delivery of primary product deliverables. May handle escalations and facilitate discussions with internal departments for delivery of timely solutions. This role will use their in-depth knowledge of business processes, deep knowledge of the product being sold and technical understanding to drive and increase adoption and utilization of company products. Start to formulate recommendations for product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
