Customer Success AI Agent Engineer

Wispr Flow • San Francisco, CA

1d • Hybrid

About The Position

Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate — and we’re building the interfaces to make that a reality. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone. Dictation is just our first act. We’re building the interaction layer for your computer — a system that’s capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask. We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact. This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning. Role Overview We’re hiring a Customer Success — AI Agent Engineer to shape the operational backbone of our CX organization. You will design processes, train and optimize AI agents, and equip our Technical Account Managers with the tools and workflows they need to provide a premium, proactive customer experience. This is a hybrid role combining support engineering, AI workflow design, and operations architecture. It is ideal for someone who loves improving systems and eliminating repetitive work.

Requirements

• Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon.
• Experience creating automated workflows, triggers, and scripts.
• Familiarity with AI or LLM-powered systems and agent training.
• A process-builder mindset with the ability to observe patterns and formalize them into systems.
• Clear communication skills for working with both technical and non-technical stakeholders.

Nice To Haves

• Experience in high-growth B2B & B2C SaaS environments.
• Exposure to modern CX organizations with strong operational rigor.
• Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript.
• Experience supporting or collaborating closely with Technical Account Managers.

Responsibilities

• Build Scalable Customer Success Operations Design and refine Wispr Flow’s customer success processes end to end. Implement clean, efficient workflows across CX, Support, and Success. Translate ambiguous needs into structured, repeatable systems.
• Train and Optimize AI Agents Develop AI agent prompts, decision paths, and escalation flows. Train agents on Wispr Flow voice, tone, product logic, and domain knowledge. Iterate to improve accuracy, autonomy, and responsiveness.
• Automate Key Workflows Identify manual or repetitive tasks across Support and Success. Build automations using Wispr Flow’s platform and internal tools. Eliminate operational friction and increase TAM productivity.
• Partner Cross Functionally Collaborate with the CX Lead to align operations with strategy. Sit with TAMs to uncover real-world workflow needs. Partner with Product to translate recurring issues into systemic improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees