Customer Success Agent

Ramsey Solutions • Nashville, TN

104d • $45,100 - $55,000

About The Position

We're looking for a customer-focused professional to create positive and lasting experiences for those engaging with Financial Peace. In this role, you'll be the trusted human connection between customers and our brand—managing 30-50 tickets per day across multiple channels with a 24-hour response time. You'll resolve issues empathetically and effectively, build trust through warm communication, and empower customers with relevant resources and product knowledge. You'll also 'surprise and delight' customers with thoughtful touches, contribute to the development of self-service content, and ensure every interaction leaves people feeling heard, helped, and valued. Beyond daily support, you'll represent the Voice of the Customer by identifying trends, sharing feedback, and collaborating with leaders and product teams to improve the customer journey.

Requirements

• Energized by serving others with empathy, patience, and clear communication.
• Ability to thrive in fast-paced environments and manage multiple conversations.
• Love for solving problems and providing resources.
• Detail-oriented and proactive, striving for excellence in work.
• Collaborative, humble, and motivated by Ramsey's mission.

Responsibilities

• Manage 30-50 customer tickets per day across multiple channels with a 24-hour response time.
• Resolve customer issues empathetically and effectively.
• Build trust through warm communication.
• Empower customers with relevant resources and product knowledge.
• Surprise and delight customers with thoughtful gestures.
• Contribute to the development of self-service content.
• Ensure every interaction leaves customers feeling heard, helped, and valued.
• Identify trends and share feedback to improve the customer journey.

Benefits

• Health insurance (includes plans eligible for an HSA—with a company match up to $500!)
• 401(k) retirement plan with 4% match/company contribution
• Annual wellness, counseling and grocery membership reimbursement
• On-campus cafe with subsidized pricing for breakfast, lunch and coffee bar
• Dependent care FSA
• Cultural activities, like weekly devotional, leadership development courses, and an epic Christmas party.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services