Customer Success Agent I

2K Vegas • Las Vegas, NV

10d

About The Position

The Customer Success Associate I is an entry-level role focused on delivering exceptional customer service by addressing customer inquiries, troubleshooting basic issues, and ensuring customer satisfaction. This role serves as the foundation for building technical expertise and customer service skills. Associates in this role are also expected to contribute to team projects, gaining exposure to collaborative work and process improvement initiatives.

Requirements

• High School diploma or equivalent.
• Minimum age of 18 years or older.
• 1-3 years of experience in customer service or a related role (internship experience is acceptable).
• Reliable and able to work scheduled shifts, including weekends and holidays.
• Strong communication skills in English, both written and verbal, to clearly document findings and provide feedback to level appropriate audiences.
• Strong analytical skills, attention to detail, creative problem-solving skills, organizational abilities, and a sense of ownership over assigned duties.
• Positive attitude along with flexibility, dependability, and excellent interpersonal skills, including the ability to collaborate effectively within a team environment.
• Basic technical proficiency with PCs and gaming consoles.
• Familiarity with MS Office and G Suite products.
• Lift up to 20 lbs. unassisted or assisted occasionally.
• Stand, sit, and walk for prolonged periods of time.
• Move between three separate floors as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or other communication channels.
• Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction.
• Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up.
• Build foundational knowledge of company products, services, and processes to provide accurate information to customers.
• Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
• Maintain detailed and accurate records of customer interactions, resolutions, and feedback.
• Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates.
• Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees