Customer Success Advocate

1-800 Contacts • Draper, UT

80d • $15 - $15

About The Position

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!

Requirements

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus!
• A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Responsibilities

• Handle inbound sales and service calls—no cold calling required!
• Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Deliver exceptional customer service in a fast-paced, ever-changing environment.
• Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability.
• Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees