Customer Success Advocate

Sage Group•Atlanta, GA

34d•Hybrid

About The Position

We are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct's Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement. This is a hybrid role: 3 days per week onsite

Requirements

Bachelor's Degree in Business, Accounting, or a related field required
Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions
Strong knowledge of accounting principles and financial reporting
Professional services, solution consulting, or consulting backgrounds desired
Ability to interact with customers, review complex requirements, and provide detailed solutions
Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)
Strong written and verbal communication skills required

Responsibilities

Be a leading product expert for Account Manager inquiries
Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise
Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
Subject matter expert in Sage Intacct solutions and module add-ons
Help drive Product Management roadmap through the voice of the Customer
Work alongside Customer Strategy & Value Teams to drive product adoption
Monitor product usage and patterns
Recommend training paths for success by customer role
Support escalation management
Customer Account Review participation leading Value Assessments
Aid in the development and execution of customer onboarding deliverables
Participate in Community Q&A

Benefits

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings

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