Customer Success Advocate - SVX / MV / LPR

Motorola Solutions

8d•$75,000 - $120,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in the New York City metro area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies. This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem.

Requirements

5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management.
Must be able to obtain background clearance as required by government customers.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

5+ years of experience in customer advocacy, sales, engineering, public safety, or project management, including 2+ years managing enterprise-level accounts.
Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders.
Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations.
Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus.
Willingness to travel 25%+ to engage with customers on-site.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Responsibilities

Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges.
Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making.
Portfolio Management: Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success.
Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps.
Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment.
Leadership & Mentorship: Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery.
Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance.