Customer Success Advocate - DevOps

Sonatype

87d

About The Position

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. If you are ready to launch your career in the dynamic and growing field of Customer Success and develop in-depth knowledge of modern software development in today's DevSecOps tooling, then you should keep reading! We are adding more Customer Success Advocates (CSA) to ensure our customers continuously see value across the Sonatype Nexus Platform.

Requirements

• Knowledge of current SDLC and the tooling that development organizations use to build applications.
• Ability and desire to learn modern DevOps tooling.
• Well-honed organizational and interpersonal skills.
• Desire to build long-term relationships and help our customers be successful.
• Ability to travel. Although this position is 100% remote, travel to customer locations will be 10%.

Responsibilities

• Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
• Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.
• Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

Benefits

• Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)

What This Job Offers

• Number of Employees: 501-1,000 employees