Customer Success Advisor

Alation

93d • $62,890 - $84,902

About The Position

As a Customer Success Advisor at Alation, you possess deep knowledge of the Alation Data Intelligence platform and an outstanding record of customer success. As an expert on the Alation Data Intelligence platform and available resources, you are primarily responsible for advising client teams. You focus on driving customer success and fostering long-term relationships with Alation’s customers. This role requires diverse skills, combining technical knowledge, interpersonal abilities, and organization to ensure continuous customer value realization. A successful Customer Success Advisor thrives at effective communication, empathetic client engagement, and problem-solving to ensure Alation’s customers maximize the value of the Alation intelligence platform.

Requirements

• Customer-centric attitude with a passion for ensuring client success, strong customer empathy, and a commitment to meeting customer needs
• Motivated, proactive self-starter who thrives in a fast-paced startup environment
• Passionate about data and the value that can be derived from it
• Naturally curious and excited by leveraging technology to solve customer problems
• Effective organization, prioritization, and time management skills to handle several customer engagements simultaneously
• Problem-solving mindset with the ability to analyze issues and provide effective solutions
• Proficient in solution customization and configuration to align with client requirements
• Excellent communication skills, both written and verbal, to build strong client relationships
• Familiarity with SDLC, SQL, Python, and REST APIs

Nice To Haves

• Awareness of data disciplines, including Data Warehousing, Data Modeling, Data Transformation/ETL, Data Quality, BI/Analytics, Data Science
• Fluency in multiple languages

Responsibilities

• Provide expert advice on how Alation’s data intelligence platform can address specific customer needs
• Offer guidance on optimizing and maximizing the value of the Alation data intelligence platform for the customer’s business
• Conduct training sessions to educate customers on how to effectively use and leverage the features of the data and analytics solutions
• Lead use case discovery and feature workshops with customers
• Plan and conduct quarterly pulse workshops to understand customers’ business objectives and challenges to develop tailored action plans
• Maintain regular communication with customers through various channels, including virtual meetings, emails, and office hours

Benefits

• Market-Leading Data Catalog Provider
• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment and development opportunities
• Competitive pay and health offerings including commuter benefits
• Flexible time off to relax and recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees