Customer Success Advisor

HEALTHSTREAM INC•Nashville, TN

3d•$61,712 - $65,000•Remote

About The Position

The Customer Success Advisor is responsible for partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices. The ideal candidate will lead strategic definition and design of scheduling and capacity management solutions. The CSA engages with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions. Overall, they will build and maintain customer satisfaction, drive incremental sales, expand customer reference status, and define short and long-term vision. The Customer Success Advisor will be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges. You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Requirements

Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
5+ years clinical experience in a healthcare setting is preferred
Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH)
Strong consulting, process improvement, communication, collaboration, and interpersonal skills
Multi-customer management experience strongly preferred
Strong working knowledge of hospital/nursing operations
Strong analytical skills and attention to detail
High level of motivation and a desire to work independently to achieve goals
Relates well to prospects and/or customer
Proficiency in the current regulatory environment as it relates to quality and reporting.
Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis
This position will require travel, estimated at 60%
Excellent verbal and written communication skills
Ability to work with various stakeholder groups across an organization
Skilled at assisting clients translate data into actionable information
Ability to create and deliver client facing presentations, education, and training materials
Executive presence and business acumen
MS Office proficiency including advanced level Excel
Meets commitments, works independently, handles change, sets personal standards, stays focused under pressure, tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, holds themselves as well as other team members accountable for performance and results.
Demonstrated ability to think broadly and see both the big picture and small-scale impacts of change
Able to work independently and within team environment

Nice To Haves

Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
Agile Solution Seeker. Youre a problem solver who always can find the right answer even in times of fast-paced change.
Insatiable Appetite to Learn. Youre always learning, growing, questioning, and challenging "whats been done before."

Responsibilities

Partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices.
Lead strategic definition and design of scheduling and capacity management solutions.
Engage with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions.
Build and maintain customer satisfaction
Drive incremental sales
Expand customer reference status
Define short and long-term vision
Be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges.
Adhere to all HealthStream security policies, procedures, and assigned training.