Customer Success Advisor

Autodesk Inc.•Denver, CO

29d•$59,400 - $102,520

About The Position

As a Customer Success Advisor you'll support customers outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you'll be empowered to challenge the status quo and shape how we scale success.

Requirements

3-5 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact.
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems.
Experience with SaaS, cloud-based software, or subscription business models.
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Responsibilities

Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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