Customer Success Administrative Assistant
About The Position
Dairy One Cooperative is a national leader in providing services to the agricultural community. We believe in farming and are driven by innovative, empowered, and creative teamwork to build solutions that solve agri-business challenges. Headquartered in Ithaca, NY, and with operations nationwide, we are a 501(5) not-for-profit cooperative owned by approximately 2,000 farmers and our 260 employees have been driving profit-enhancing decisions in the agricultural sector for 76 years. The Customer Success Administrative Assistant is responsible for supporting the activities of all the operational units at Dairy One. Support includes preparing reports, providing phone and in-person reception, and coordinating meeting details as requested. This is a highly collaborative and dynamic position that is a critical piece of ensuring our customers receive prompt attention and have a positive experience every time they contact Dairy One.
Requirements
- Associate’s degree in business administration or related studies, or a minimum of 2 years of experience as an Administrative Assistant.
- Attention to detail and ability to organize and prioritize multiple commitments.
- Proficient with the Microsoft Office suite.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to communicate with customers and all levels of the organization.
- Ability to maintain confidentiality and handle sensitive information.
Nice To Haves
- Previous experience with Salesforce and Adobe Acrobat preferred.
Responsibilities
- Printing and assembling customer reports, marketing materials, and awards
- Phone and in-person reception.
- Meeting coordination and support.
- Maintaining inventory of printing consumables (paper, toner, labels)
- Data entry including maintaining customer information
- Collaborating with the Marketing team to ensure documents are current
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
