Customer Success/Administrative Assistant (part-time, fixed-term)

Peninsula Clean Energy•Redwood City, CA

18d•$30 - $35•Hybrid

About The Position

Concerned about climate change? Want to apply your talents to the vitally important area of clean energy and do meaningful work that helps the community and the environment? Peninsula Clean Energy is a dynamic, not-for-profit governmental organization that seeks a part-time administrative "utility player" to work with several teams in a dedicated administrative and customer support function through the end of 2026. Ideal for students and community members interested in engaging with the public and our community around rebates applications and customer assistance. This position provides administrative and customer support to several teams as needs evolve during the remainder of the year. Initially, this position will provide dedicated support for our energy programs, with primary responsibility for responding to customer emails, assisting customers via chat, and processing e-bike rebate applications. The role will also support miscellaneous programs as needed, ensuring timely application review, accurate documentation within the CRM system, and consistent, clear communication with customers. Later in the year, this position will assist the Office and Administrative team with logistics related to our upcoming office move.

Requirements

Flexibility to support multiple teams during the week on different projects
Valid California drivers license
Interact with customers/ members of the public
Communicate complex information simply and effectively
Learn and communicate new organizational updates quickly
Demonstrate patience, tact and courtesy at all times
Ability to carry 30 pounds, including transporting and carrying large bulky items such as a 10’ canopy or 10’ folding table

Nice To Haves

Familiarity with Peninsula Clean Energy and its offerings is a plus
Familiarity with office or facilities/workplace management logistics a plus
Experience with community outreach, education, or customer relations is a plus
Fluency in Spanish and/or Tagalog a plus

Responsibilities

Learn PCE programs, effectively support customer inquiries, and troubleshoot issues.
Utilize technology platforms to track customer interactions, maintain detailed records, and ensure accurate process execution.
Maintain accurate documentation and timely follow-up of all customer interactions
Respond to customer emails in a timely, professional manner, providing accurate information and clear next steps for a large marketing project.
Assist the Office and Administrative team with logistics related to our upcoming office move.
Demonstrate computer literacy, including proficiency in Windows-based operating systems, MS Office applications and web-based platforms.