Customer Success Account Manager

Cardinal Health

9d•Remote

About The Position

This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components. 1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship. 2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence.

Requirements

Prior experience in a customer facing role.
Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau.
Comfortable executing in person presentations and speaking to data.
Attention to detail.
Polished verbal and written communication skills.
Willingness to travel twice per year.

Nice To Haves

Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred.

Responsibilities

Financial contract/pricing management
Ensure the accuracy and reliability of customer data, including account demographics and pricing segments.
Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support.
Manages a large IDN customer account portfolio which may require a consultative approach
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
Attention to detail.
Polished written and verbal communication skills.
Issue Resolution
Validating and approving quarterly compliance.
Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience.
Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions.
Project Management
Coordinate with cross-functional teams to implement and optimize reporting systems
Analytics and Reporting
Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues.
Create joint value for both Cardinal Health and the customer by: Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights.
Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical)
Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization.
Understanding the contractual obligations between Cardinal Health and the health system
Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights
Being part of a dedicated team for a prominent healthcare system

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs