The Customer Success Account Manager role at Forcepoint is integral to ensuring customer satisfaction and success with the company's Cyber-Security platform. This position begins in the pre-sales stage, collaborating with Sales and Services teams to align customer needs and establish success goals for adopting Forcepoint's solutions. Customer Success Managers are responsible for managing the full post-sales relationship, delivering value, support, and advocacy to promote customer retention and expansion. They act as trusted advisors, building strong professional relationships with key decision-makers and operators of Forcepoint's solutions.