Customer Success Account Manager - CTJ - Top Secret

Microsoft • Herndon, VA

393d • $103,800 - $200,300 • Remote

About The Position

The Customer Success Account Manager (CSAM) at Microsoft Federal is a pivotal role focused on ensuring customer success through effective management of program deliveries and fostering strong customer relationships. This position is integral to helping customers achieve their digital transformation goals by leveraging Microsoft Cloud solutions. The CSAM will work closely with customers to drive the adoption and productive use of Microsoft technologies, ensuring that customer needs are met and exceeded.

Requirements

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years of relevant experience, or a Master's Degree in a related field AND 3+ years of relevant experience.
• 3+ years of experience in complex technical engagement management and/or program management.
• Active U.S. Government Top Secret Security Clearance is required.

Nice To Haves

• Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solutions.
• Experience with Department of Defense customers.
• Project Management Institute (PMI) or equivalent Project Management certification.
• ProSci or equivalent change management certification.
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Experience in cloud, mobile, web application development, or cloud-native application architecture.
• Microsoft certification in relevant technologies (e.g., Azure, M365).

Responsibilities

• Fulfill support contract obligations by driving quality planning and delivery of support services to realize customer business outcomes.
• Partner with customers and account teams to prioritize and plan customer engagements and programs across cloud and on-premises workloads.
• Define outcomes to improve the health, performance, and business capabilities of prioritized workloads to drive customer value realization.
• Develop deep relationships with key customer software engineering and IT decision-makers to enable them to be cloud advocates.
• Act as the voice of the customer, managing orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to improve products and solutions as appropriate.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree